How to take a picture that will tell us 1,000 words ;)

COVID-19 has turned a lot of us into internet and connectivity specialists on the spot, but there are still folks out there who have issues making technology do what they need it to do!  Don't worry - if that's you - you're not alone. 

One of the issues we are seeing families have right now has to do with when they try to send us pictures of issues their pets are having.  We often receive pictures of pets via email and Facebook.  The problem is that many times we cannot even tell which end of the pet the picture is of, or if it is even a picture of a pet at all!  Follow these pointers to help get pictures that will clearly identify what is going on for us.  It will help expedite our response to you, and improve our understanding of your situation!

• Make sure the photos is in focus.  We can't fix this on our end!
• Don't go in too close.  Most phones and cameras cannot focus if you're too close to the subject.  We can almost always zoom in to see better, but we can't un-zoom.
• Include something in the picture we can use to judge scale - your finger, a quarter, something of known size
• Tell us where on the pet the image is from - it helps us find our way around the image
• Double check your attachments before sending - we get many messages with no attachments
• If you're sending from a different email or Facebook profile - tell us who you are and how we can identify you in our system

The better the image quality we get, the more valuable our response will be!  The best bet is to take a lot of photos, check them over, and then send the best ones you have.